Privacy Policy

1Introduction

This Privacy Policy describes how Ringlo Agency ("we," "us," or "our") collects, uses, and protects information from visitors and clients of ringlo.agency and our AI receptionist services (the "Services").

By using the Services, you agree to the practices described in this Policy.

2Information We Collect

We collect information you provide when signing up or contacting us, including:

• Name, business name, email address, and phone number
• Business details used to configure your AI receptionist
• Billing information, processed securely by our payment provider
• Calendar access when you connect a scheduling tool

We also collect call records, SMS conversation logs, and appointment data generated through the service. This data belongs to you and is processed on your behalf.

Our website automatically collects basic usage data such as IP address, browser type, and pages visited, for security and analytics purposes.

3How We Use Your Information

We use your information to:

• Provide and operate the Services
• Manage your account and process billing
• Send service updates and support communications
• Improve performance and fix issues
• Comply with legal obligations

We do not sell your information. We do not use your clients' call or conversation data to train AI models or market to your customers.

4Data Sharing

We do not sell or share your personal information with third parties, except:

• Service providers who help us operate the platform (such as payment and hosting providers), who are only permitted to use data to perform services for us
• When required by law or to protect the rights and safety of Ringlo Agency or others
• In connection with a business transfer such as a merger or acquisition

5Data Retention and Security

We retain your data while your account is active. After cancellation, account data is kept for 90 days then deleted. Call and conversation logs are retained for 12 months.

We use reasonable technical and organizational measures to protect your information. No system is completely secure, and we cannot guarantee absolute security.

6Your Rights

You may request to access, correct, or delete your personal information at any time by contacting us. California residents and EEA residents may have additional rights under the CCPA and GDPR respectively. We will respond to requests within 30 days.

7Children's Privacy

The Services are intended for business owners and are not directed at anyone under 13. We do not knowingly collect information from children.

8Changes to This Policy

We may update this Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the Services after changes are posted constitutes acceptance.